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Air Deccan was dedicated to high customer service standards. We engaged with DeepRoot Linux to build an Open Source based CRM to help manage customer feedback and refunds. The tool provided (coupled with excellent back-end support) made our operations one of the best in the industry. This made us engage with DeepRoot on other IT infrastructure products and they built fax and mail servers for us next. These, again, made a huge difference in our operations across India.​

As the CTO of TTK Healthcare services, in 2003, I was looking for a cost effective, robust, and customisable email solution that I could get reconfigured for the wide range of our requirements that went beyond a pure communication tool to a CRM platform. When I met Abhas for the first time I knew I had found the right team in DeepRootLinux that could meet all our requirements. That was the beginning of our relationship that has lasted more than 15 years.

If I have to describe the positives that I saw in this team, the first quality that comes to my mind is their sheer depth of knowledge and highly evolved skills in working with open source technologies. Abhas especially is a genius whom I will always trust to give me a sound solution for any problem.

The second positive take away was the 24/7 support we had. When we had a spam attack in 2005 Abhas sat in my office and in the next 4 hours he had found the root cause and fixed the problem. I feel that this kind of commitment is rare to come by from most vendors. In fact, I would prefer to call DeepRootLinux as our partner and not a vendor.

The third positive has been the affordability. I spent less than ten percent of the cost I would have incurred if I had opted for the solutions offered by MNC vendors and which were considered industry standard.

Lastly, this team is highly creative. Abhas would spring some pleasant surprises from time to time, by recommending how we could improve upon the existing infra. Over the years he has built several custom applications for our business, built analytic capabilities in them and simply made us that much more efficient in what we do.

We had the requirement to set up central authentication within quick time using OpenLDAP and our search for the experts resulted in DeepRoot Linux. The experience of working with DeepRoot was very much satisfactory as they have the subject matter experts who can understand the situation from the customer's point of view and provides the solution which makes more sense at the customer's environment.

Its been an long journey with DeepRoot Linux and our association with them was wonderful. We have been using DeepRoot services ever since 2003 and we had an wonderful journey along with them. I don’t say we never had any challenges or downtime, it is common in today’s IT industry, but the point here is we have received excellent support and had very minimum downtime during such crises and always they were there to support us. As an continual improvement the solutions got refined and re-tuned year on year got much matured now. Currently the overall architecture is designed & deployed in HA mode to ensure bare minimum downtime. It was an pleasant service support experience as per mail services are concerned. All required basic necessities are fulfilled within the stipulated timeline and industry standard service & offerings are provided with required patches and upgrades at regular intervals. Even all customized requirements are fulfilled as per our requirement when it comes to security system and mail box archival solution. Overall its an huge benefit as per cost savings are compared to other mail service provider available in the market for similar services. In simple words its value for money with excellent uptime & availability of the mail services any organization like us would expect. -

I just wanted to share a quick note to let you know that these guys do really rock on any Open Source projects. I’m glad I decided to work with them for our Mailing and Firewall solutions. If any work is challenging, demands innovation and out of box thinking, I count on DeepRoot.

"our relationship with DeepRoot Linux dates back to more than a decade. That was an era, when it was a big challenge to run any Linux based servers and thats when we engaged with DeepRoot Linux to provide Mail Services to our entire apparel manufacturing group. It made a significant difference in the Garment Industry, and we are proud to state that we were the pioneers, which would not have transpired without contribution from DeepRoot Linux. It began through Collaborating primarily over mail, and further to it, using Request Tracking tool to track any request. This became backbone of our business in terms of communication, and made it efficient and productive. Cost saving was huge considering its fully free and open source software and we din 't have to worry about scaling up users and having a mail server cluster across our offices. It has been a satisfying business partnership, and, we are confidant and glad that it will be so in the coming times " - -

At Antares, we believe in customer centric solutions aided by timely communication. Working with DeepRoot has been a game-changer for our customer support and Helpdesk functions. The DeepRoot team has adequately addressed our bulk mailing requirements and has devised a time-tested solution to handle our communication alert system adequately.

Their responsiveness and attention to all our dynamic challenges is quite appreciable. We value their efforts that has streamlined our customer support operations. -

DeepRoot Linux look after our mail server competently and professionally, provides quick and effective Supports. We can rely on them to keep our business going so that we can concentrate on our own tasks.