Purchase deepOfix Support

  • strict warning: Non-static method view::load() should not be called statically in /home/deeproot.in/site/modules/views/views.module on line 843.
  • strict warning: Declaration of views_plugin_display::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /home/deeproot.in/site/modules/views/plugins/views_plugin_display.inc on line 0.
  • strict warning: Declaration of views_plugin_display_block::options_submit() should be compatible with views_plugin_display::options_submit(&$form, &$form_state) in /home/deeproot.in/site/modules/views/plugins/views_plugin_display_block.inc on line 0.
  • strict warning: Declaration of views_handler_field_broken::ui_name() should be compatible with views_handler::ui_name($short = false) in /home/deeproot.in/site/modules/views/handlers/views_handler_field.inc on line 0.
  • strict warning: Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /home/deeproot.in/site/modules/views/handlers/views_handler_filter.inc on line 0.
  • strict warning: Declaration of views_handler_filter::options_submit() should be compatible with views_handler::options_submit($form, &$form_state) in /home/deeproot.in/site/modules/views/handlers/views_handler_filter.inc on line 0.
  • strict warning: Declaration of views_handler_filter_broken::ui_name() should be compatible with views_handler::ui_name($short = false) in /home/deeproot.in/site/modules/views/handlers/views_handler_filter.inc on line 0.
  • strict warning: Declaration of views_handler_filter_boolean_operator::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /home/deeproot.in/site/modules/views/handlers/views_handler_filter_boolean_operator.inc on line 0.
  • strict warning: Declaration of views_handler_filter_many_to_one::init() should be compatible with views_handler_filter::init(&$view, $options) in /home/deeproot.in/site/modules/views/handlers/views_handler_filter_many_to_one.inc on line 0.
  • strict warning: Declaration of views_handler_filter_term_node_tid::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /home/deeproot.in/site/modules/views/modules/taxonomy/views_handler_filter_term_node_tid.inc on line 0.
  • strict warning: Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /home/deeproot.in/site/modules/views/plugins/views_plugin_row.inc on line 0.
  • strict warning: Declaration of views_plugin_row::options_submit() should be compatible with views_plugin::options_submit(&$form, &$form_state) in /home/deeproot.in/site/modules/views/plugins/views_plugin_row.inc on line 0.

How do you determine whether you require paid support?

You might want to purchase deepOfix support if:

  • You are new to to GNU/Linux and need operational guidance on how to support your users and maintain the server
  • You don't have a full-time server administrator and require regular assistance on server management
  • You want the facility of regular automagic updates on the server
  • You want priority treatment to support & feature requests and bug reports submitted by you
  • You want to be able to hold someone (us) responsible for any problem that might come up during the server's operation (of course, subject to whether such problems are covered under support at all)
  • You want to gain a warm fuzzy feeling of supportig a Free Software business so that we can create more wonderful Free Software for you!

 


 

'Commercial Support' Purchase form
(Please click the above icon)


 

Terms of the deepOfix Support Contract

What does 'Paid Support' cover?

  • Support services for all deepOfix features for one year (from the date of purchase)
  • Support over phone, email, remote login and onsite
  • Updates, upgrades and bug fixes for complete server software (including the operating system, system software, deepOfix packages, EasyPush Server Manager and the likes)
  • Priority treatment for paid customers with immediate problem acknowledgement and speedy resolution

 

'Paid Support' does not cover:

  • Customisations and enhancements to deepOfix. While we do welcome and encourage feedback from users in the form of bug reports and feature requests, we cannot make a formal commitment to implement all requested features. Based on the feature requested we can decide - on a case-to-case basis - if there needs to be any extra charge for the enhancement or whether it can be handled within the terms of the existing support / service contract. More often than not, however, we do honour such requests from paid customers
  • Additional services to recover from hardware failure, hard disk crash or any other hardware related problem
  • Additional services which might be required to remedy situations beyond the control of the deepOfix server software - eg. Internet, Telecom or other service provider issues and so on

 

How you can ensure smooth and timely delivery of support and service:

To provide you the greatest peace of mind and smooth support & service delivery, we have the following requests:

  • Please ensure that the site where the deepOfix server is installed has a power conditioning and UPS backup
  • Please allow (when required) remote access to the deepOfix server
  • Please provide detailed & timely inputs & feedback so that we can work with you to resolve support requests quickly
  • Please use support@deeproot.in to log any issue. Our CRM application creates a ticket for it and maintains complete history of all the interactions on the issue

 

The following situations inhibit our ability to provide support & service to you:

  • deepOfix software issues caused by updates applied from package repositories other than the official deepOfix package repository. Though you have complete freedom to install software from any source (including installation from source code), we cannot offer support and service coverage to software installed in such manner
  • Server intrusions or misuse caused by exploitation of weak passwords or improperly implemented guidelines with respect to server configuration and security