Helpdesk and Ticketing

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We have helped many organizations handle their Helpdesk and CRM needs by providing highly customized solutions for their needs.

Who needs Ticketing?

Helpdesks

Many business today have IT as a key part of their infrastructure. IT provides tools for communication, collaboration and various specialized tasks. As such keeping this infrastructure up and running is key to the ensuring smooth functioning of the organization. Depending on their size, organizations may handle helpdesk requests by phone or email. However, when the number of requests increase, a ticketing system is an able ally in tracking the requests and ensuring requests get their due priority and timely handling.

Finance, Admin and HR are other areas where helpdesks are required. Organizations with different supporting departments which provide facilities to employees in various areas can have many requests from employees which requires a team of individuals to handle. A Helpdesk solution can help track requests, and be a useful communicating and tracking tool. Timelines can be set, tracked and met. Time taken for requests can be analyzed and the data used to improve the functioning of the departments.

Tracking Customer Interactions

Many organizations today know that good relations with customers is key to a successful business. However, in practice, every organization can do with a little help with tools to track those interactions. Often decisions need to be taken based on the responses received by the customer for requests they have raised with the organization. A CRM solution like BeatRoot provides organizations with the data to track their performance, see trends, anticipate future needs and be better prepared and able to take their organization into the future.

Our Ticketing Solutions

We provide installation and support of Request Tracker (RT) and BeatRoot. RT is a mature, multi-purpose ticketing system known for its customizability and configurability. BeatRoot provides an easy interface to RT, which can be confusing to users. RT is generic enough to be useful for a wide variety of applications. DeepRoot has been providing Ticketing solutions for the past few years, providing customers the ability to track tickets, giving them a big picture of the entire system while at the same time having the facility to zero in on a specific ticket and track it's history and drill down to individual transactions.